Cancellation Policy/Return Policy
Return Policy:
We take great care to make sure your order
arrives safely. When you receive your order, please check the contents right
away. We offer a 48-hour Exchange Policy. In the rare event that you receive a
product from us and find it to be defective, damaged or we ship to you in
error, you must contact us at
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for further
instructions within 48 hours of receipt (the courier recorded delivery time)
and you will receive a prompt refund or replacement, your choice. In the event
an item is damaged during transit, we will file a claim with Canada Post and
they will initiate an investigation process & may contact you. You may be
required to return the damaged or defective items to us. After 48 hours, the
Manufacturer's Warranty (if applicable) will be your remedy for any defects or
problems.
Due to the nature of pet products, we do
not offer refunds. All Sales are final and returns are for exchange only. All
“Opened Box” electronic or electrical products are not entitled to an exchange.
If you find that you wish to return a product for any other reason (prefer a
different color or different size etc.), we are happy to make an exchange and
we will adjust the difference in pricing accordingly, if applicable. However,
returns must have a Return Merchandise Authorization (RMA) Number before any
returns or exchanges within 48 hours after you receive your order. The actual
shipping fees and $8.00 handling charge to cover the shipping materials would be
applied on the exchange product(s).
A restocking charge of $15 will apply to
any return that is not our fault. An $8.00 charge will apply to any order
cancelled prior to shipment that is not our fault.
You may return an item for exchange
providing:
- We have approved your return.
- All original display packaging or boxes
are returned. They are not marked, written on, damaged or have stickers on them
other than what they came with from the manufacturer.
- All manuals, instructions, warranty
registration cards and parts are returned without damage.
- The item is in new condition and has not
been used.
- Returns are shipped within 7 days after an
RMA number is issued.
- Clearly mark “Return Merchandise” and the
RMA number on the return parcel.
- We will not incur any charges for
shipping, taxes, etc. due to the parcel not being marked “Return Merchandise to
Sender”.
- Return shipping fees and insurance is your
responsibility. We cannot refund shipping or insurance charges.
Out Of Stock Merchandise
We have an 11:00 AM (CST) order receipt
cut-off for same day shipments. Orders received after 11:00 PM (CST) will
typically ship the next business morning. We try our best to have ALL the
products in stock, but due to the general nature of the products and their
needs in the industry, we sometimes do not have sufficient stock to fulfil your
order. In that case, we will let you know of any items that are not in sufficient
stock by email and will NOT bill you for backordered items.
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